How can we help you?

FAQ

Frequently asked questions

Short answers on shops, payments, delivery and safety.

How do I post a listing?

Go to “Post a listing”, complete category, title, description, price and location, then add photos and publish. Featured/boost options may be available depending on your plan.

How do I create a shop on Ledi?

Subscribe to a Business plan, complete merchant verification (ID + video when required), then open “My shop” in your account to set up the storefront, inventory and shipping.

Can I edit, feature or boost my listing?

Yes. From your account you can edit, pause, mark as sold, or delete. Featured/boost options show pricing and duration before confirmation.

Is payment on the platform secure?

Yes. Eligible shop payments use wallet and/or Mobile Money (CamPay). Depending on the flow, funds may be held in escrow until delivery/pickup is confirmed.

How do shop orders and payments work?

For eligible shops, checkout happens from cart/checkout. Track status under “My shop purchases” (pending, paid, in progress, completed, etc.).

How does wallet and withdrawal work?

You can top up the wallet, use it for eligible paid features, and request withdrawals when verification is up to date. Anti-fraud checks may apply.

What are the delivery timelines?

Timelines depend on the shop and the seller’s shipping zones. Check the product/order details for fees and estimates, then tracking once shipped.

How do I manage disputes or delivery issues?

Open the related order, then a shop dispute if needed. Provide evidence (screenshots, references). Ledi handles arbitration under platform rules.

How do I contact a seller or provider?

From listing/provider/profile pages, use messaging and visible channels. On some profiles, contact details may require an unlock.

How do account verification and KYC work?

Sensitive actions (withdrawals, business features) may require identity verification. An ID document and extra information may be requested.

How do I report abuse or fraud?

Use in-app report options, then contact support with evidence (listing/order ID, screenshots, payment reference). Keep messages before submitting the report.

What are the key safety tips?

Prefer on-platform communication, check the item before paying outside escrow, beware of deals that seem too good, and report suspicious behavior.

Still need help?

Our support team can dig into your case.

Contact support